If you have a complaint about your training, where possible, first try to resolve the issue informally with your CSAM, employer or assessor. 

Where you do not feel the informal approach is in your best interest or you're unhappy with the informal resolution, you can lodge a formal complaint. You can read the Formal Complaints Resolution Process here. The Connexis Complaints Officer will investigate your complaint fairly and efficiently and advise you of the outcome in writing. 

You can find the Formal Complaint Form here.